Privacy Policy

Last updated: January 2026

Welcome to CityMallIndia ("we", "our", "us"). Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or use our website, mobile site, or related services (collectively, the "Platform").

By accessing or using CityMallIndia, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Platform.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Information that can identify you personally, including but not limited to:

1. Name
2. Email address
3. Mobile number
4. Shipping and billing address
5. Account login credentials
6. Payment-related information (processed securely via third-party payment gateways; we do not store card details)
7. 
   

1.2 Non-Personal Information

Information that does not directly identify you, such as:

1. Browser type and version
2. Device information
3. IP address
4. Pages visited and time spent on the Platform
5. Referring URLs
6. 
   

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

1. Improve user experience
2. Remember user preferences
3. Analyze traffic and usage patterns

You can control cookies through your browser settings, but disabling them may affect certain features of the Platform.

2. How We Use Your Information

We use the collected information to:

1. Create and manage user accounts
2. Process orders and payments
3. Deliver products and services
4. Communicate order updates, offers, and support messages
5. Improve our website, products, and services
6. Detect, prevent, and address fraud or security issues
7. Comply with legal obligations
8. 
   

3. Sharing of Information

We do not sell or rent your personal information. We may share your information only in the following circumstances:

1. Service Providers: With trusted third parties who help us operate our business (e.g., payment processors, logistics partners, IT services)
2. Legal Requirements: If required by law, regulation, court order, or government authority
3. Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred

All third parties are required to protect your information and use it only for specified purposes.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on applicable laws, you may have the right to:

1. Access, update, or correct your personal information
2. Request deletion of your account or personal data
3. Opt out of promotional communications

You can manage your information through your account settings or by contacting us directly.

6. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies.

7. Children’s Privacy

CityMallIndia does not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will take steps to delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

CityMallIndia

Email: support@citymallindia.com

This Privacy Policy is intended to comply with applicable Indian laws, including the Information Technology Act, 2000, and related rules.